Instant Enquiry Handling
Respond to common questions and guide new enquiries through a clear conversation path.
WhatsApp Automation
Turn WhatsApp Conversations Into Business Actions
Automate enquiries, lead qualification, customer updates and team handoffs with WhatsApp workflows connected to the tools your business already uses.
Custom workflow · CRM integration · Human handoff · Practical team training
Discuss Your Project
Fill this — we reply within 2 business hours (Mon–Sat, 9am–6:30pm). No spam, no pressure.
Request received! 🎉
Our team will call you within 2 business hours.
Want a faster reply? Continue on WhatsApp:
WhatsApp workflowExample conversation
- 1Customer Message
- 2Auto Qualification
- 3Lead Details Captured
- 4CRM Updated
- 5Assigned to Sales Team
What We Automate
Build a WhatsApp Workflow Around the Way Your Business Works
Move beyond basic auto-replies. We build structured WhatsApp workflows that help customers find answers, share requirements and reach the right person at the right stage.
Lead Qualification
Collect useful details such as service, location, requirement or preferred next step before your team takes over.
Automated Updates
Trigger relevant confirmations, reminders and status updates from supported business systems.
Human Handoff
Route conversations to the right person when a customer needs individual assistance.
Connected Workflow
One Conversation. A Clear Path Forward.
- Customer
- Automation
- CRM
- Sales / Support
- 01
Customer Starts a Conversation
A customer contacts your business through an approved WhatsApp entry point.
- 02
Automation Understands the Need
A guided flow collects relevant information and handles routine questions.
- 03
Business Data Gets Connected
Useful details can be passed to your supported CRM, booking system or internal workflow.
- 04
Your Team Takes Over
The appropriate person receives the conversation when human attention is required.
Built for Real Work
What Can Your Business Automate?
Sales Enquiries
Capture requirements and organise new prospects before they reach your sales team.
Appointment & Booking Updates
Create workflow-based confirmations, reminders and relevant status messages.
Customer Support
Handle repetitive questions first and escalate conversations that require a person.
Lead Follow-Ups
Trigger approved follow-up actions according to the customer's stage or activity.
Order & Service Updates
Connect supported operational events with useful customer notifications.
Team Routing
Direct incoming conversations according to service, department or predefined business rules.
Integrations
WhatsApp Shouldn't Work in Isolation
Connect WhatsApp workflows with supported systems so customer information can move to the tools your team already uses.
Integration availability depends on the APIs, permissions and capabilities of the selected platforms.
Better Customer Experience
Automate the Routine. Keep People Where They Matter.
Automation works best when it removes repetitive work without creating a frustrating customer experience.
EVERYDAY EFFICIENCY
Automation handles
- FAQs
- Basic qualification
- Routine updates
- Data collection
- Initial routing
Routine conversations, organised
Smart
HandoffConversation context
received
HandoffConversation context
received
PERSONAL ATTENTION
Your team handles
- Complex questions
- Sales discussions
- Special requests
- Problem resolution
- Relationship building
Sales & support team
One conversation. The right support.
Automation + Your teamRoutine requests stay with automation. Complex questions move to your sales and support team with the conversation context.
Built Around Your Business
Not Another Generic WhatsApp Bot
We start with your actual customer journey and build around the conversations your team handles every day.
Workflow-First Approach
We identify what should happen before choosing how to automate it.
Connected Systems
Where supported, we connect WhatsApp with the tools involved in your existing process.
Clear Human Handoffs
Customers always have a defined route when automation is no longer appropriate.
Tested Before Launch
Conversation paths, integrations, routing and exception scenarios are checked before handover.
Practical Handover
Your team receives guidance for managing the workflow after launch.
The Process
From Workflow Idea to Working Automation
- 01
Discover
Understand your customer conversations, systems and automation goals.
- 02
Map
Define conversation paths, data fields, triggers and human handoffs.
- 03
Connect
Configure the selected platform and supported business-system integrations.
- 04
Test
Validate responses, routing, integrations, opt-outs and exception scenarios.
- 05
Launch
Deploy the approved workflow and prepare your team to manage it.
3,500+Projects delivered
150+Google reviews
8+Years in business
4.7★Google rating
Client Reviews
What clients say about working with QTC
A useful messaging workflow depends on understanding the business and supporting its team. These existing QTC reviews relate to broader website and support engagements.
★★★★★
“We got our WordPress website designed from QTC Infotech and the experience was very good. The team understood our requirements clearly and delivered a professional, user-friendly website on time. Highly recommended.”
B
Bhupendra SharmaHDPP Foundation
★★★★★
“Great experience with the QTC Infotech team. They built a professional website and are always happy to help — they even assisted with SEO and social media to get my business up and running.”
D
Deepak KumarB2B Services, Jind
★★★★★
“Very good service. They are knowledgeable and have a good team, and have been looking after our website for the last 4 years. We recommend their services.”
O
Obaidulla HaqueJOH Pharmaceuticals Pvt Ltd
★★★★★
“We have worked with QTC Infotech for 8 years — they developed our company website. The team is very professional and always delivers on time.”
D
Durgma Films8-year client
FAQs
WhatsApp Automation: your questions answered
Is this the same as the WhatsApp Business mobile app?
This service focuses on business-platform workflows and supported integrations. We assess whether a platform setup is needed or whether your existing tools already meet the requirement.
Can customers speak to a real person?
Yes. Human handoff can be part of each flow, with routing, ownership and working-hours behaviour agreed before launch.
Can we send promotional messages to any number?
The workflow should use contacts with the appropriate consent and follow applicable platform requirements. We scope consent, templates and opt-out handling rather than unsolicited bulk messaging.
Can WhatsApp connect to our CRM or booking system?
Where suitable APIs or approved connectors are available, we can scope the connection. Field mapping, access and third-party plan limits are checked first.
Are messaging charges included?
Provider fees, platform messaging charges and software subscriptions depend on your setup and usage. They are identified separately from implementation.
How do you handle missed or failed messages?
We agree the available delivery-status checks, team alerts and recovery steps for the selected provider. Your team receives guidance on handling exceptions.
Make every customer conversation easier to manage. Plan your WhatsApp workflow this month.
Share the questions your team answers repeatedly and the updates customers need. We will recommend a focused flow with clear human handoffs.
