Have any questions:

Contact 08901 8903 57

Mail to info@qtcinfotech.com

How to Pay?

Our refund policy has been devised to define the situations under which QTC INFOTECH ( A Part of QTC MERCHANTS OPC PVT LTD) will provide a refund, the procedure for claiming a refund and the responsibility of QTC INFOTECH ( A Part of QTC MERCHANTS OPC PVT LTD)0 in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Filing a Complaint

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

 Cancellation Policy

For Cancellations please contact the us via contact us link. 

Domain Name Registration Services : Once you purchase your Domain Name, you are its owner and it cannot be “cancelled” until the duration of the domain term has expired. Domain names are controlled worldwide by Internet Corporation for Assigned Names and Numbers (ICANN ) organization and we do not have any control over.

Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least Fifteen 15 business days prior to the end of the current service period.

Requests received later than Fifteen 15  business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

No cancellations are entertained for those services that the QTC INFOTECH had offered on promotional offer / special occasions or Discount period. These are limited occasion offers by the company and hence cancellations are not possible in any conditions.

QTC INFOTECH also reserves the rights to cancel your account any time without any notice and refund.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund. 

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account .

Based on the following:

Websites
Web / Graphic design

Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.

Partial refund: If there is a failure to deliver as per our policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

No refunds: If the project / design has been near completed or  completed as per project quotation uploaded on the server .

Graphics Services | Logo Design | Brochure Designing 

Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.

Partial refund: If there is a failure to deliver as per our policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

No refunds: If the project / design has been near completed or  completed as per project quotation.

Web Programming Projects

Full refund:  If the project has not been initiated.There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.

Partial refund:  It will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by QTC INFOTECH taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

No refunds: If the project / design has been near completed or  completed as per project quotation uploaded on the server .

Applicability of the Delivery Policy

NOTE: QTC INFOTECH’s delivery commitment is subject to:

  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to QTC INFOTECH.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, QTC INFOTECH is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability

QTC INFOTECH’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time.QTC INFOTECH is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to QTCINFOTECH in writing.

Note:- 

  • There  will be no refunds in case of the SEO Packages, Social media Packages . 
  • For case of Payment gateway Verification & Integrations services, refund can be initiated only before the start of registration process. 

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