Refund and Cancellation Policy – QTC INFOTECH

At QTC INFOTECH, our commitment to complete customer satisfaction is unwavering. We aim to address any concerns or grievances promptly and fairly. Before engaging in any transaction with us, we urge you to carefully read and understand the terms outlined below, as they govern the policies regarding cancellations and refunds.

Cancellation Policy:

For cancellations, clients are required to initiate contact through the designated “Contact Us” link on our website.

Domain Name Registration Services:
– Once a domain name is purchased, it becomes the owner’s property and cannot be “cancelled” until the duration of the domain term has expired. Please note that domain names are globally governed by the Internet Corporation for Assigned Names and Numbers (ICANN), and we do not have control over this authority.

Service Renewals:
– Cancellation of service renewals for ongoing website promotion, website hosting, or domain registration services must be requested at least Fifteen (15) business days before the end of the current service period.
– Requests received later than Fifteen (15) business days before the end of the current service period will be considered cancellations for the subsequent service period.

Limited Occasion Offers:
– No cancellations are entertained for services offered on promotional occasions, special discounts, or during discount periods. These are exclusive promotions, and cancellations are not permissible under any circumstances.

Rights of Cancellation:
– QTC INFOTECH reserves the right to cancel client accounts at any time without prior notice and refund in case of a violation of terms of service or any other breach.

Refund Policy:

Our commitment is to provide suitable design concepts, and we offer a refund policy under specific conditions:

1. Full Refund:
   – Applicable when the project has not commenced or if the initial design style has not received approval.
   – The Full Refund policy initiates 30 days after the upfront payment date.
2. Partial Refund:
   – Applicable in cases of failure to deliver as per our policy after the approval of the initial design style.
   – The partial refund will be proportional to the work completed.
3. No Refunds:
   – Applicable if the project is near completion or has been uploaded to the server.

Refund Processing:
– Refunds for credit card payments will be issued to the original credit card used during the purchase. For payment gateway transactions, refunds will be made to the same account.

Note: QTC INFOTECH reserves the right to amend or update this Refund and Cancellation Policy without prior notice. All users are advised to review these terms periodically.

By engaging in transactions with QTC INFOTECH, you acknowledge and agree to the terms of this Refund and Cancellation Policy.

Modification of Policy:
– QTC INFOTECH reserves the right to modify, alter, or update this Refund and Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. It is the responsibility of the users to review the policy periodically to stay informed about any modifications.

Investigation of Genuine Reasons:
– In the event of a refund request, QTC INFOTECH will conduct a thorough investigation to determine the genuineness of the reasons provided. Refunds will be granted only if the reasons are proven to be valid after the investigation.

Communication of Dissatisfaction:
– Clients are encouraged to communicate any dissatisfaction with our services promptly. Timely communication allows us to address concerns and rectify issues, potentially avoiding the need for a refund.

Limitation of Liability:
– QTC INFOTECH shall not be held liable for any indirect, consequential, or incidental damages arising from the cancellation of services or the issuance of refunds. Our liability is limited to the terms outlined in this policy.

Discretion in Refund Decision:
– QTC INFOTECH reserves the right to exercise discretion in making decisions related to refunds. This includes, but is not limited to, considering the nature of the project, level of completion, and other relevant factors.

Contact Information:
– For any inquiries, concerns, or requests related to cancellations or refunds, clients can contact us through the designated “Contact Us” link on our website.

Governing Law and Jurisdiction:
– This Refund and Cancellation Policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in JIND, Haryana, India.

Effective Date:
– This Refund and Cancellation Policy is effective as of 1 Jan 2022. Any transactions conducted with QTC INFOTECH after this date will be subject to the terms outlined herein.

By engaging in transactions with QTC INFOTECH, you acknowledge and agree to the updated terms of this Refund and Cancellation Policy.